We are looking for a Junior Loyalty Expert!
SOS Children’s Villages in Albania is looking for a Junior Loyalty Expert responsible for building and maintaining the relationship with individual donors. Duration of the contract 6 months (maternity leave replacement)
About us:
SOS Children’s Villages in Albania is a nongovernmental and nonpolitical organization, which provides family-like care since 1995. We are present in 136 countries and territories around the world. We respect all religions and cultures and work with trusted partners so we can contribute to social development.
We work to prevent family breakdown and care for children who have lost parental care, or who risk losing it. Our vision is a world where every child belongs to a family and grows with love, respect and security. We work with communities, partners and states to ensure that the rights of all children are respected and fulfilled.
About you:
Requirements for the position:
- Experience in donor relations, fundraising, or loyalty marketing is an advantage.
- Strong communication skills (verbal and written).
- Highly organized, with attention to detail and the ability to manage multiple tasks.
- Ability to work collaboratively across teams and manage events.
Knowledge, skills, abilities
- Communication: Skilled in multichannel (email, SMS, calls, in-person) and donor-centered communication.
- Data & Detail: Good data analysis and meticulous in tracking donor interactions.
- Teamwork: Collaborative across departments to ensure campaign success.
- Personal Qualities: Empathetic, ethical, resilient, creative, and results-driven.
Main tasks and responsibilities
- Welcome Experience: Ensure every committed giver receives a comprehensive welcome package through calls, SMS, and emails. Maintain documentation of all communications.
- Donation Tracking: Monitor and record reasons for closed donations, keeping detailed evidence for each.
- Complaint Handling: Act as the primary point of contact for donor complaints. Manage the resolution process and prepare detailed reports on outcomes.
- Campaign Leadership: Plan and execute segmented campaigns for one-off and upgraded donations through various communication channels (emails, calls, SMS).
- Event Coordination: Lead the planning and execution of donor appreciation events, including the annual end-of-year celebration. Coordinate activities across departments.
- Content Development: Design and distribute key donor communications such as the “We Are Here” annual update (August) and the donor newsletter (October).
In the framework of safeguarding policy:
- Has the responsibility to protect children from all forms of abuse, abandonment, manipulation, violence and discrimination;
- Has the responsibility to report any suspicions, concerns, allegations or incidents regarding the safety of children immediately;
- Has the responsibility to act without delay; delay in action can lead the child to further risks;
- Ensures confidentiality and sharing of information as needed;
- Has the responsibility to respect the Regulation on “Prevention and Protection against Sexual Harassment, Exploitation and Abuse” as well as Code of Conduct.
- He / she is expected to promote and support a culture of respect, dignity, trust and accountability that deters violations.
Terms:
- This is a full-time, 5 days a week: Mon-Fri, for a period of minimum 6 months, due to maternity leave of the current Expert;
- Workplace in a centrally located office in Tirana;
- Employment contract in accordance with the Labour Legislation of the Republic of Albania;
- Training both at the beginning and in the process of work;
- A team of friendly professionals ready to help.
Please note, only shortlisted candidates will be contacted
