Digital Skills & Services Officer (Short-term)

Position Title: Digital Skills & Services Officer (Short-term)

Working Location: Regional Resource Centre Karen, Nairobi, Kenya

Region: East and Southern Africa (ESAF)

Role Summary

The Digital Skills & Services Officer is responsible for enhancing digital literacy and ensuring the effective delivery of digital skills training and certification programs at the SOS Regional Resource Centre (RRC Karen). As an accredited Centre for internationally recognized certifications such as ICDL, CISCO NetAcad, and Certiport, RRC Karen provides essential digital skills training to support learning and professional development of SOS program participants and staff. The officer will be responsible for managing and facilitating these training programs, primarily focusing on ICDL and CISCO NetAcad certifications, ensuring that participants receive quality instruction and certification opportunities. Additionally, the role includes supporting digital platforms, providing ICT services, and collaborating with internal teams to optimize the use of digital tools and resources across the Centre.

Main Clients

1. SOS Regional Resources Centre (RRC Karen)
2. SOS Member Associations (MAs)
3. SOS Staff
4. SOS Program Participants

Key Performance areas and Main Responsibilities

1. Digital Literacy & Training Support

• The officer will lead initiatives to equip SOS Programme Participants and staff with training courses and certification of digital skills under ICDL & Cisco NetAcad .
• Conduct pre- and post-assessment evaluations to measure skill improvement and certification success rates.
• Assist in delivering digital literacy training, including basic computer skills, productivity tools, and cybersecurity awareness.
• Support the coordination, administration, and tracking of digital training programmes.
• Provide ongoing mentorship and support for participants through blended learning methodologies, including face-to-face, hybrid, and online training models.
• Prepare training reports and student status and share with line manager.

1. ICT & Digital Services Support

• Provide technical support for virtual workshops, webinars, and online learning initiatives.
• Help coordinate and facilitate virtual events, managing platforms like Microsoft Teams and Zoom.
• Provide basic ICT support, troubleshooting technical issues and escalating when necessary.
• Assist in maintaining well-functioning ICT infrastructure, including computers, networks, and digital collaboration tools.
• Support document digitization and content management on SharePoint.
• Assist in event digital logistics, technical support, and IT preparations.
• Maintain effective communication with stakeholders and compile reports.

Required knowledge, skills, qualifications, ability and behavioural competencies

• A minimum of three years relevant work experience.
• Knowledge of digital literacy and employability skills training methodologies.
• Understanding of ICT and software applications.
• Familiarity with TVETA compliance standards.
• Knowledge of face-to-face, hybrid, and virtual training methodologies.
• Awareness of best practices in adult education and training.
• BSc degree in Computer Sciences/ Information Technology/Information Systems.
• Preferred Certification in Microsoft (MCSE/MCSA) or equivalent.
• Preferred ICDL Certified trainer or equivalent digital literacy certifications or hands-on training experience.
• Advanced knowledge of Microsoft Windows client operating systems.
• Advanced knowledge of Microsoft Office products.
• Hands-on experience with Microsoft Office 365 services.
• Proven experience in conducting training on Microsoft Office, Microsoft Client operating systems and productivity tools.
• Proven experience managing ICT training.
• Willing to Certify new technology training in the shortest possible time.
• Excellent verbal and written English language skills. French/Spanish is a plus.
• Relevant three years of experience in ICT training.
• Preferred Certified Trainer for Microsoft Office Applications and Office 365 Applications or equivalent.
• Preferred Certified Trainer for Microsoft Operating systems.
• TVETA compliance is an added advantage

We offer.

• A diverse range of interesting tasks in a leading INGO multicultural working environment
• As a responsible employer we provide a range of training schemes and encourage educational enhancement
• A salary that will be commensurate with experience and qualifications

How to Apply

If you believe you are the ideal candidate for this position, please submit the following documents as a single PDF file: a compelling cover letter, a comprehensive curriculum vitae (CV) including contact details for at least three traceable references, and photocopies of relevant academic certificates. Applications must be submitted electronically and will be accepted from July 10, 2025, through July 17, 2025.

We will review applications on a rolling basis until the position is filled, so early submission is strongly encouraged. Please note that incomplete applications missing any required documents will be automatically disqualified, and only shortlisted candidates will be contacted.

“SOS Children’s Villages International holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered.  Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasize to assessing candidates value congruence and thorough background checks, police clearance reference check processes.

Female candidates are highly encouraged to apply.